In June 2017, Genuine Guide Gear, aka G3, posted a Service Announcement on GenuineGuideGear.com for an Ion Warranty Repair. Visit GenuineGuideGear.com to learn more about this warranty repair, to find out if your bindings are affected, and to fill out a repair form. Please check your ski touring bindings – Ion 12, 10, LT & Demo. An email from G3 was also sent out addressing this issue.
Below you will find a copy and pasted version of the announcement from G3. Please consult GenuineGuideGear.com to verify all information in this post.
SERVICE ANNOUNCEMENT – ION WARRANTY REPAIR
It has come to G3’s attention that the Front Heel Body Screws (Figure A) of some ION Binding Heel Turrets were not installed to our production specifications. As a result, the screws may come loose and cause the binding to release. While only rare instances of failure and no injuries have been reported, we are issuing a Warranty Repair on limited ION Binding Heel Turrets to ensure our products perform to our specifications.
If you or any of your ski partners/friends/fellow backcountry travelers are using ION bindings, please follow the Inspection Guidelines and determine if your heel turrets are affected.
Inspection Guidelines – How to determine if ION Heel Turrets are affected:
Any 2015 production model ION with aluminum top caps are not affected. See figures B and C. Aluminum top caps are shiny and mettalic in appearance. Comoulded metal/plastic top caps appear matte black in appearance.
If the Heel Turret has a comoulded metal/plastic top cap, check the serial number:
- If you have an ION 12 with serial numbers starting with 3H15 (all) or 3H16 (00001 – 04132) it may be affected.
- If you have an ION 10 with serial numbers starting with 4H15 (all) or 4H16 (00001 – 04170) it may be affected.
- If you have an ION LT 12 with serial numbers starting with 5H15 (all) or 5H16 (00001 – 02177) it may be affected.
Locating the Serial Numbers:
Serial numbers of each ION heel unit may be found in 3 different locations: under the binding baseplate, under the heel turret or on the box packaging. Every pair of bindings has 4 unique serial numbers. Please check both heel units to confirm if they are affected.
If you determine you have an ION Heel Turret that is affected, please complete the ION warranty repair form.
G3 will provide specific instructions to ensure your issue is serviced.
G3 is a proud member of the backcountry ski community and a leader within the touring binding segment. We have been designing, manufacturing and assembling bindings in Canada for over a decade and we continue to improve our industry-leading calibration and tracking process.
We strive for innovation and the opportunity to amplify our customer’s exhilarating outdoor experiences. We apologize for the inconvenience and appreciate your understanding.
— The G3 Team